Contact Us

Get in Touch

Have questions about your order, our gachapon blind boxes, or need assistance? We're here to help!

Email Us

For all inquiries, please email us at:

support@gachatwist.com

What We Can Help With

• Questions about your order status
• Defective or damaged item claims
• Shipping insurance claims
• General product questions
• Information about our gachapon collections
• Policy questions

Response Time

We typically respond to all emails within 1-2 business days. For defect or damage claims, please include your order number and photos to help us assist you faster.

Before You Contact Us

You may find quick answers in our FAQ or Refund Policy. For shipping information, including our free shipping on orders $40+, visit our Shipping Policy.

Remember: All our products are gachapon-style blind boxes, so each purchase contains a random item from the collection. This is part of the exciting mystery experience!