Shipping policy
Shipping Policy
Effective Date: April 8, 2026
Last Updated: August 20, 2026
📦 All orders ship from Texas, USA 🇺🇸
Processing Time
Orders are typically processed and shipped within 1–3 business days after payment confirmation.
Processing times may be longer during peak seasons, promotional periods, holidays, or periods of unusually high order volume.
Business days do not include weekends or U.S. federal holidays.
U.S. Shipping Methods and Costs
All U.S. orders are shipped through USPS Ground Advantage.
We offer the following shipping rates for addresses within the United States:
- USPS Ground Advantage: $5.90 on orders under $40
- Free USPS Ground Advantage: Available on orders of $40 or more
- Estimated delivery time: 5–8 business days
Shipping to Alaska and Hawaii may require additional transit time.
Shipping and delivery times are estimates and are not guaranteed. Carrier delays may occur due to weather, holidays, service disruptions, or other circumstances outside our control.
Tracking Information
Once your order ships, you’ll receive tracking information by email.
Please monitor the tracking information for updates. Once a package has been accepted by the shipping carrier, delivery scans and transit updates are controlled by the carrier.
If you experience a delivery issue, you may need to contact the carrier directly for additional information.
Package Protection and Carrier Coverage
U.S. Orders: U.S. orders shipped through USPS Ground Advantage include up to $100 of USPS insurance coverage for eligible loss or damage at no additional cost.
Coverage is subject to USPS eligibility requirements, exclusions, documentation requirements, and claim procedures. Carrier insurance does not guarantee that a claim will be approved or paid.
Gacha Twist will assist when reasonably possible with eligible USPS claims for packages lost or damaged during transit.
International Orders: Insurance and carrier coverage vary depending on the international shipping service selected. Coverage amounts, eligibility, exclusions, and claim requirements are determined by the applicable carrier and shipping service.
Lost or Damaged Packages
If your order arrives damaged, contact us at support@gachatwist.com within 7 days of delivery and include:
- Your order number
- Clear photos of the damaged item
- Photos of the product packaging
- Photos of the shipping box or mailer and other shipping materials when applicable
Please retain the damaged item, its original packaging, and all shipping materials while the claim is being reviewed.
If tracking indicates that a package may be lost in transit, contact us within 7 days of the expected delivery date so we can review the shipment and determine the appropriate next steps.
Because many of our Japanese collectibles are available in limited quantities, an identical replacement may not always be available. When appropriate, we may offer a replacement, refund, store credit, or other resolution.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location
- Check with members of your household or neighbors
- Allow additional time in case the carrier recorded the delivery scan before final delivery
- Contact your local carrier or delivery office for assistance
Packages confirmed as delivered by the carrier are not considered lost-in-transit shipments. Gacha Twist is not responsible for packages that are subsequently lost, misplaced, or stolen after confirmed delivery.
We will provide available shipment information when reasonably possible to assist you with a carrier inquiry.
Incorrect or Incomplete Addresses
Please carefully review your shipping address before completing checkout.
Gacha Twist is not responsible for delays, failed deliveries, or packages delivered to an incorrect address when the address provided by the customer at checkout was incorrect or incomplete.
If you notice an address error before your order ships, contact us as soon as possible at support@gachatwist.com. We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order has entered fulfillment or been accepted by the carrier.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.
International Shipping
We ship to many countries worldwide.
International shipping rates and estimated delivery times are calculated at checkout based on the destination, package weight, and available shipping services.
International orders are primarily shipped using available USPS international services. DHL Express may also be available for shipments to Japan.
Orders are typically processed within 1–3 business days before shipment.
International delivery estimates are not guaranteed. Delivery may take longer because of customs processing, carrier delays, local postal services, holidays, or other circumstances outside our control.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.
These charges are determined by the destination country’s customs authorities and are the customer’s responsibility unless explicitly stated otherwise at checkout.
Gacha Twist does not control these charges and is not responsible for customs duties, import taxes, tariffs, brokerage fees, or other charges assessed upon import or delivery.
Customers are responsible for understanding the import requirements that apply in their country before placing an order.
U.S. customers are not charged additional customs or import fees upon delivery for orders shipped from Gacha Twist in Texas.
Gachapon and Blind-Box Products
Our mystery collectibles are shipped according to their original product format:
- Gachapon: Your random capsule is selected using our gachapon machine and shipped sealed.
- Blind boxes: Your blind box is shipped factory sealed and unopened.
Blind boxes are not opened or inspected to determine which random design is inside.
Specific characters, designs, colors, or variants cannot be guaranteed unless explicitly stated on the product page.
Contact Us
For questions about shipping or delivery, contact us at: