Package Protection

Refunds & Returns

Due to the mystery nature of gachapon, returns or exchanges are not accepted based on which item you receive. However, if your order arrives damaged, incorrect, or missing items, we'll make it right with a replacement or refund.

See our Refund & Return Policy for full details.

Shipping Insurance (Recommended)

Shipping insurance is available at checkout and helps protect your order against loss, damage, or theft during transit. We highly recommend adding insurance for peace of mind.

Issues or Defective Items

If your order arrives damaged or defective, please contact support@gachatwist.com within 7 days of delivery with your order number and clear photos of the issue so we can assist you promptly